Assistant
The Assistant answers, in plain language, what you want to see or set: “forward extension 101 to 06 12 34 56 78 when it doesn’t answer”, “who missed calls this morning?”. It answers in your account’s language (My account) and gives times in your organization’s time zone. It only appears in the menu if your operator has turned it on.
It looks up what it needs on its own. Every change is proposed to you before it is made: Confirm or Decline. It acts with your rights, never more.
When it needs a choice (which extension, which hours…), it offers the answers as buttons: click one, or answer freely in the input box.
The assistant is available if your operator has enabled it. It can pause when the month’s budget is reached, and resumes the following month.