Messages and music
The messages callers hear are set where they are used:
| Message | Where |
|---|---|
| Welcome message of a voice menu | Voice menu module of the call flow |
| Closed message | Business hours module of the call flow |
| Pre-answer message of a number or a group | Number or Ring group module of the call flow |
| Hold music of a queue | Queue module of the call flow |
| Voicemail greeting of an extension | Voicemail page |
| Hold music of the PBX | Settings page |
For each one, there are two ways to do it:
- Upload an audio file (20 MB at most): it is converted to the right format;
- type the message, hear it read by the synthetic voice (Hear the voice), then Use this message. The voice is that of your company’s language; in English, if your operator has not installed an English voice, upload a recording.
A message in place can be played, replaced or removed. Without a message, the default behavior applies: the voice menu waits for a key, the phone rings straight away, the generic music is played.