Call recordings

Calls are recorded extension by extension, according to the setting chosen in Team (Recording tab).

The Recordings page lists the recorded calls of the period; each user sees those of their own extension, the customer admin those of the whole PBX. Search by number, then Listen, Download or Delete (the call stays in the log). Download all (ZIP) retrieves the recordings shown.

Recordings are kept for six months, then deleted automatically.

Let the people you talk to know that the call may be recorded: it is a legal obligation. The pre-answer message of the call flow is a good place for it.