Call log

The Call log page lists your extension’s calls; the customer admin sees all the extensions of the phone system.

• Period: today, 7 days or this month.
• Views: all, missed, received, outgoing.
• Extension (customer admin): the calls of a single extension.
• At the top, the figures for the period: incoming calls, missed calls (and messages left), outgoing calls, average answer time, connections.

A call is missed when nobody picked up the caller and they did not leave a message.

A call received then forwarded to an outside number (an extension’s forwarding, an outside number in a call flow or a group) gives two lines: the received call, with the time connected with the other party under its duration, and its connection, the outgoing call to that number. The connection is billed as an outgoing call; it is not counted with outgoing calls but in its own tile (number, duration, share of answered calls). A recorded call can be played from the Recordings page.

Export (CSV) downloads the calls shown, for a spreadsheet, in your account’s language (in English: , separator and decimal point; in French: ; and decimal comma), with times in the customer’s time zone.

If the company has chosen it, external numbers are shown partly hidden (06 •• •• •• 78). The customer admin can show them in full; each access is logged.