My extension and call forwarding
The My extension page (Team for the customer admin) sets up your line. Each setting applies from the next call.
Call forwarding
Four kinds of call forwarding, each to a number of your choice (landline or mobile, for example 06 12 34 56 78):
| Forwarding | When |
|---|---|
| Forward all calls | Always: the phone no longer rings. |
| If busy | You are already on a call. |
| No answer | Nobody picks up, before voicemail. |
| If the phone is unreachable | No phone is connected to your extension. |
Check the forwarding, enter the number, then Save. Uncheck to stop the forwarding.
Recording
The Recording tab shows whether your extension’s calls are recorded: all of them (received, outgoing and internal) or none. The customer admin sets it.
Phone
The Phone tab installs your line on your mobile phone or your computer.
- Email the link: you receive an installation link, valid for 7 days. Open it on the device to set up: it tells you which app to install, then Set up my line configures it in one step.
- Show the links: on the computer, scan the QR code with your phone’s camera, once the app is installed; for Linphone on the computer, Set up Linphone or the configuration address to paste into Linphone.
Do not share these links: they contain your extension’s password.
A phone that is not connected receives no calls: your calls go to your voicemail, or to your “unreachable” forwarding. Check that it is switched on and connected to the network; otherwise, see your administrator.