Sign in

The portal is displayed in your browser’s language; the Français and English links under the sign-in card change it. Once you are signed in, your account’s language applies (see My account).

First sign-in

Your administrator creates an account for you; you receive an invitation email. The link opens the Choose your password page: at least 12 characters. A phrase of several words is safer and easier to remember than a complicated word. The link is valid for 7 days.

Then sign in with your email address and this password.

From your operator’s portal

If your operator has set it up, a link in their portal (customer area, Odoo…) signs you in directly to the phone system, with no password or code. If the link is refused, the sign-in page gives the reason: go back to the portal and try again, or sign in with your email address.

With your company directory

If your company has set it up, enter your email address then click Use my company directory: you sign in with your Microsoft or Google account, or your directory’s account, and its own two-step verification.

Two-step verification

It is mandatory for the operator’s and resellers’ teams. For accounts of a customer company, admins included, it is optional, unless the company’s admin enforces it (Settings page); anyone can turn it on themselves from My account.

At the first sign-in, the portal shows a QR code. Scan it with an authenticator app (Google Authenticator, Microsoft Authenticator, Aegis…), then enter the 6-digit code it shows. The portal then gives you backup codes: each one allows one sign-in if you no longer have your phone. Write them down and keep them somewhere safe; they will not be shown again.

At later sign-ins, after the password, enter the code from the app, or one of your backup codes.

Instead of a code, you can use a passkey: the fingerprint, face or PIN of your phone or computer. See My account.

Stay signed in

The Stay signed in on this device for 30 days box is checked by default. On this device, you stay signed in for 30 days without entering the password or the code again. Uncheck it on a shared computer; the session then lasts 12 hours.

Sign out (at the bottom of the menu) closes the session on this device only.

Forgotten password

On the sign-in page, click Forgot your password?, then enter your account’s email address and click Send me the link. The email contains a link to the Choose your password page; it is valid for one hour. Nothing arrives? Check your spam folder, or check the address with your administrator.

Troubleshooting

• Password or code refused: after 5 wrong attempts, the account is locked for 15 minutes.
• Too many attempts from your network: wait a minute before trying again.
• Invitation link expired: ask your administrator to send the invitation again.
• Phone lost without backup codes: ask your administrator to reset your two-step verification.
• Device lost or stolen: from another device, sign out everywhere.